Service advantage

Industry experience

With the mission of "Informationalization in Chinese construction industry", Justwin software focuses on the development and application of information technology in construction enterprises. After many years of experience in the industry, the software has mastered a full understanding of the features and requirements of the industry, as of the service method and solutions that meets the industry request.

Expert service team

Justwin has a number of customer service engineers who have received professional training. After many years of technical service experience, most of them secured professional certification from Ministry of Information Industry, ISO system, MICROSOFT, IBM, Cisco, and other governments and manufacturers .

Standard service system and the first-inquiry-responsibility implementation system

Justwin software strictly follow the requirements of the ISO9001 quality system for customer service. With the first inquiry responsibility system, customers can feel free to deliver feedback forms to the service representative.

Integral service records and fast tracking

Justwin has set up a complete customer service document management system, which keeps all customer service reports and problem-solving history. It enables us to put forward the best service solution in the interests of our customers quickly . Service personnel are required to provide customers with complete documentation at the end of the service.

Excellent maintenance training

Justwin software not only focus on high-quality service to customers , but also pay attention to technical and system maintenance training for our customers' technical staff, so that they obtain a deep understanding of the system and ensure the system operation quality.

Support capability

Tailored for VIPs

Justwin insist on implementing our products under project management methodology. The most effective implementation method comes from an in-depth understanding of each customer’s need, for it is our commitment to ensure the best cost-effective service for our clients.

Customer participation principle

In the interaction between Justwin and customers, our customer will participate in the whole process of project development and implementation, which means, blindness and risk of project development and implementation can be effectively avoided.

Complete project management and evaluation system

In Justwin, each stage and link of product development and project implementation will be effectively tracked and strictly monitored. The progress and quality of the project will be evaluated under the direct participation of the client, and problems will be found and solved in time.

Life-long benefit from a single investment

The completion of each application system is just the beginning of a new partnership with us, building text software to "allow every customer's application system to meet the ever-changing management to the maximum extent possible, make continuous technical support and service available to every customer "is our pursuit and goal.

Comprehensive IT Service Assurance Plan

The service system of Justwin Engineering Project Manegement Software includes on-line support and on-site support. After the customer requests for service, the customer service department and quality control department of Justwin will continue to follow up until the problem is completely resolved, assuring that the customer is fully satisfied with our service.

Service pattern

Product presentation: After your permission for an appointment, Justwin engineers will introduce the overall structure and management concept of the system. In this process, customers will get a full picture of the key functions, operating method and technical answers of our product.

Project consulting and evaluation: In addition a door-to-door visit, which is of course under permission, our consultants and expert team will communicate with your management to evaluate and analyze your business condition. A follow-up report including evaluation results and solutions will be sent to you by email, fax, mail or hand-delivery.

Product trial: if you are interested in any of our products, you can get a free trial as soon as a product trial contract is signed.

Making an Appointment

Online appointment: please visit our official website and register for on-site presentation, our consultant will contact you within a weekday.

Phone appointment: Please call the National hotline (400 / 666 / 0735) or Sales Center (021 / 68530010);

E-mail appointment: Please send a email to sales@justwin.cn;

Site-Visit: Please contact the nearest technical service center, sales point or agent to make an appointment.

Scientific methodology is the mother of Successful implementation. Due to a rich experience of many project implementation, Justwin software has formed a set of mature implementation methodology to specify the responsibility, rights and action standard for both sides, upon which all-round implementation tools and project management norms are based.

Justwin’s implementation methodology is to provide standard implementation process including pre-sale consultation, project planning, business analysis, project implementation, operation and maintenance through the "turnkey" engineering strategy, with the core of encouraging enterprises to put it into successful application.

In each of these five phases, factors such as implementation objective, work content, deliverable and risk control are identified to ensure the successful completion of milestones in each phase. As the milestones proceed, the entire implementation project will be delivered successfully.

Only a clear understanding of the current situation of enterprise management can help us with effective goal-oriented solutions that truly improve the information infrastructure. Justwin’s pre-sale consultation aims at helping enterprises to discover and beware of the management issues during their day-to-day operating, and put forward customized solutions that truly can help. The pre-sale procedure Includes joining enterprises in the pre-consultation, project evaluation and business negotiations of implementation; This stage mainly defines the overall planning, implementation objective, scope, time, leader and budget of the customized information system, a preliminary project evaluation report will be formed to lead enterprises towards information construction.

To ensure the smooth operation of the information system, a set of high-quality management system should not only include the system itself, but also cover the perfect and fast pre-sale, in-sale and after-sale service. As we all know, many problems may occur when running a management system improperly, such as hardware, software, LAN, Internet connection, database etc., which may bring negative impact to the normal work of the enterprise. Since the founding of our company, we have gradually established a standard, perfect and fast service system through practice. This system has introduced the service concept and process of ISO to guarantee the best interests of our customer.

After-sales service content

Product training: 1. On cost control. According to customer needs, we train the project managers on the application of project management modules such as schedule, cost, procurement, contract, quality, safety and bidding in business practice. 2. On management improvement. We guide the application of multi-project management center, resource center, financial center, human resource center, operation center and early warning center. 3. On decision-making. A decision-making training will be launched to improve the core competitiveness of the enterprise. Workflow customization: According to practical customer needs, various workflows and approval processes will be highly-customized and carried out.

Report customization: According to practical customer needs, we customize various statistical reports and analysis charts will be highly-customized and carried out.

Secondary development: According to practical customer needs, the system will be re-developed to realize the specific functional requirements of the user, training is available.

Product patches: Product patches are issued from time to time to correct bugs, users can select appropriate patches as needed. We establish the system module encoding files and error message coding to provide the maintenance basis for the system administrator.

System recovery service: We ensure that the system is restored immediately after a crash (if any). Virus clearance and prevention: We offer a timely virus pre-warning service to alert users of virus outbreak and reduce the chance of virus infection and spreading.

System maintenance reports.

Assistance on establishing system security management and system usage management system. Breakdown handling: Breakdowns are divided into four levels based on their impact on the customer's business.

Level 1: System paralysis, service interruption, or breakdowns that cause basic function failure or degradation.

Level 2: Breakdowns that make cause potential risks of system paralysis or service interruption, which may cause basic function failure or degradation.

Level 3: Breakdowns that directly influence system operation, resulting in system performance or service degradation.

Level 4: Breakdowns that may intermittently or indirectly influence the system functions and service.

Each level of failure has its different site response time.

Breakdown Level	On-site Response
Level 1	6 hrs (by the fastest transpotation)
Level 2	Within 24 hrs
Level 3	Within a week
Level 4	Within two weeks

After-sale service mode

Telephone support: Upon receipt of a user's request for technical support or failure report, we will immediately direct the user to resolve the problem by telephone.

Remote Connectivity Service: Technical support personnel will help customers to resolve problems by connecting remotely to the customer's system once authorized by the customer. In this method, programmes will be moderated on the customer's system to ensure that the system produces maximum benefits for the user.

On-site service: Under authorization of the customer, Justwin technical personnel enter the customer's software management system, check the operation status of the system on a regular basis, and predict the problems that may occur in the future of the system; If the engineer needs to gauge and solve the problem on the spot, our company will appoint the engineer to arrive at the site as soon as possible.

Regular visits: During the operation phase of the system, we arrange engineers to visit users on a quarterly basis to monitor the operation of the system at any time, to prevent the occurrence of failures and respond to the problems that occur.

Emergency solutions: The company set up a technical support leadership group to ensure that when an emergency occurs, the company will quickly summon technical personnel and formulate emergency technical solutions; For general technical failures, users will be instructed to solve them by telephone; If the user is unable to solve the problem, technical experts will go to the site in time to support them (see breakdown handling mechanism).

Nearest appointment: You can contact the nearest technical service center, sales point or an agent to make an appointment.

Service response Time

We will provide customers with a full range of after-sales service and provide the best timely service response.

Telephone support: technical support and service hours 8:30-17:00 on weekdays (except for national holidays); During non-working hours, weekends or holidays, users can contact technical support personnel directly by phone.

On-site support: If problems still cannot be solved by phone, we will send an engineer to the site, the response time is within 48 hours.

Service supervision and management mechanism: if the user is not satisfied with the technical service personnel of our company, can feedback to the company headquarters. Headquarters will arrange additional technical service personnel to the site to successfully resolve the problem.

After-sales service period

In Warranty: Justwin Software guarantee all the software and hardware systems under the contract. During the warranty period, maintenance or replacement of all software is free.

Post-warranty service: All the software systems in the contract are provided with life-long technical support during the assurance period, while certain maintenance cost fee shall be charged after the guarantee period.

Our advantage

Comprehensive technical reserve: As we all know, system operation failure involves hardware, software, network, database and other aspects of technology, requiring system engineers with a high technical capacity. Justwin has strong technical strength and sufficient talent resources, which makes us well-qualified to provide all kinds of technical service required for the enterprise.

Considerate and detailed Service: Our "customer-centered" service concept, together with advanced management system and perfect service system, empower us with highly-effective service support. The maximum stability of network system enable a strong guarantee for the normal operation of enterprises.

Rich experience: we understand the rules and features of enterprise software system breakdowns, therefore, we are able to provide more targeted service and prevent problems that may occur, to ensure the sustainable operation of the system as long as possible.